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Clio FAQs
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Here are answers to some of the questions we frequently hear on the technical support line. Click on the word "Answer" to see it.
If your question is not here, be sure to check Section 5 of the manual: "How do I...?" |
Categories:
Clio questions Clio and OCLC Tips and tricks New users take note General questions Error Messages ClioRequest |
Clio questions:I am getting an "error 22" message when I attempt to send patron notices. What is source of this error?Answer Clio and OCLC:Why can't I update records to 'Will Supply'?; When I try to update 'YesLoan' or 'YesCopy' records to 'Shipped', I get errors from OCLC saying the item is already updated to 'Shipped'?.Answer Tips and tricks:Are there any little tricks that might help me as I work?Answer How can I speed up data entry? Answer Can I print an invoice for a lost book? Answer How do I get bookstraps to print? Answer Not all of my Borrowing bookstaps are always printed. The checkbox is checked, but sometimes nothing comes out on the printer. What should I do? Answer How do patron notices work? Answer I want to search for a library symbol that contains a # character. Clio does not recognize the #. When I search for AD#, it brings up AD2. What should I do? Answer I am running NT and Windows 2000 on a couple of machines. I cannot connect the Clio program to the Clio database on the server. What could be the problem? Answer New users take note:Why can't I see all of the screens?; Why can't I see the 'Close' button on the 'Welcome' screen?; Why can't I see all of the Update options on the Lending or Borrowing Update screens? They are all the same question, and here is theAnswer How often should I backup? Answer Where is my database? Answer General questions:I'm having trouble archiving. What should I do?Answer Error Messages:I have attempted to send patron notices but I receive an error 17 message. What could be the reason for this error?Answer I get an "Out of memory" message when I try to print but I know my computer has lots of memory. What should I do? Answer Clio tells me that "Record is deleted." Now what? Answer I got a message that says "Database may be corrupt." That sounds terrible. What should I do? Answer I tried to run a "Reasons for NO" report and got an error message. What to do? Answer After updating requests to 'received', an email notification should be sent, but instead I receive an error message that states that a field is null. I have checked my preferences for patron notification and addresses for blank fields with no result. What could be the source of the problem? Answer A new version of Office was installed recently and now Clio does not work. I remember seeing a message about that, but I don't have it now. What shall I do? Answer We're having problems getting Docline requests into Clio. I get a "parsing" error. I don't know the exact error because she didn't write it down. Anyway, the records are blank except that localstatus=pending. We can't open them either. Answer When I try to send lending updates to OCLC I get the following error message, "MS Access Error in StarLendingUpdate:429 ActiveX component can't create object." Answer When attempting to download new lending requests I get an error message, 'OCLC Errors' window appeared ILL=5196692, ErrorSource=OCLC, Procedure=ProcessPending, Description= Unable to retrieve request to update In Process: Org.oclc.sage.client.dao.LockedException. What is the problem? Answer I am getting the following error message when attempting to download the new lending requests, "unable to update request to in process: java.rmi. remote exception: exception in update request; nested exception is: org.oclc.sage.client.common.sageclientexception: invalid_action (-5)". What does this mean? Answer When I am trying to read into Clio my new lending requests I am getting the error message, “Clio 5 can't follow the hyperlink to 'Macro mcrReadLending'. Please verify the destination." Answer Problem: Why do I get the following error message: “Error in Accept click 3421 Data type conversion error”? Answer How do I perform a search for a title that starts with a quotation mark? Answer I'm seeing "Error in Preview Click 2501 The OpenReport was canceled." Answer When I attempt to read email requests into Clio or ClioRequest I get an error message indicating an error 32 message. Why does this happen? Answer When I go to Search Borrowing Request and Search Lending Request the list of requests are not in ILL number order. What order are the requests in? Answer We are receiving this Error Message in ClioRequest when we try to send an e-mail request to one of our vendors. "Error connecting to remote server. Error Code = 9. Please try again in a few minutes." Why are we getting an error 9 message? Answer When updating lending requests to YesLoan or YesCopy I keep getting a message, "Error in Accecpt Click 3163 The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data." Why do I get this error message? Answer When attempting to print a lending bookstrap I receive the following error: Error in Lending Bookstrap report 2434 The Expression you entered contains invalid syntax. After this error the Return To: at the bottom of the bookstrap is blank. What is creating this error? Answer In doing my monthly statistics, I got the following error message when attempting to run the report for "Method Shipped Copies". "Error in preview click 3070 The Microsoft Jet database engine does not recognize as a valid field or name or expression." What is creating this error? Answer When attempting to run a collection development report I am getting a message "Error in preview Click 2001. You cancelled the previous operation." How can I resolve this problem? Answer This morning I discovered that in current records <#Error> appears in both the Lender string and Lender boxes when searching borrowing requests. The error message is "Reserved error(-1517); there is no message for this error". What is creating this error? Answer I have recently compacted and repaired the database after archiving. Now I am having trouble updating my lending requests. I get the error message "Error in Accept click 91 Object Variable or width block variable not set". How do I fix this problem? Answer When I am trying to print a branch report I get the following error message: "The section width is greater than the page width, and there are no items in the additional sapce, so some pages may be blank." How do I resolve this problem? Answer ClioRequest:When attempting to Get New Requests I get the error message, "Error in get Request Type 94 -- Invalid use of Null." How do I resolve this?Answer When I attempt to read into ClioRequest a new request I get the following error message, “error in parse email request”. Answer “Error in Parse email request 94: Invalid use of Null" when reading into ClioRequest. What does this mean? Answer |